Last Updated August 12, 2024
This Privacy Policy explains how XterminatePro and its affiliates (“XterminatePro,” “we,” “our,” or “us”) collect, use, and share information when you use our websites, services, and applications (collectively, the “Services”). This policy does not apply to data our customers may handle while using our Services.
We gather information about users (“users,” “you,” or “your”) from various sources, including: (i) information you provide through your user account when you register for the Services; (ii) information from your use of the Services; and (iii) information from third-party websites, services, and partners.
We encourage you to read this Privacy Policy thoroughly. If you have any questions about it or XterminatePro data collection, use, and disclosure practices, please contact us at general@xterminatepro.com.
- INFORMATION WE COLLECT
Information You Provide
Account Registration: When you register for an Account, we may request contact information, such as your name, company name, address, email address, and phone number. If you refer a friend to our Services, we may also collect their email address to send them a referral or promotional code.
Payment Information: When you add financial account information to your Account, that data is directed to our third-party payment processor. We do not store your financial information, but we may have access to subscriber details through the payment processor.
User Content: Our “Community” feature allows you to publicly post content. By registering for our Community, you agree that your profile information and posted content may be visible to others and third parties we do not control.
Communications: If you contact us, we may receive additional information such as your name, email, phone number, message content, and any attachments. We may also receive a confirmation when you open an email from us.
Information We Collect When You Use Our Services
Cookies and Tracking Technologies: We automatically collect certain information and store it in log files. When you use our Services, we may automatically collect data from your device, such as IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamps, clickstream data, landing page, and referring URL. Cookies may be set on your device to recognize you. We store information collected through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect data about your use of features of our Services, their functionality, frequency of visits, and other interaction-related data. We may track your use across different websites and services. In some countries, including the European Economic Area (“EEA”), this information may be considered personal information under applicable data protection laws.
Service Usage: When you use our Services, we may collect data about your engagement and utilization, such as processor and memory usage, storage capacity, navigation, and system-level metrics. This data helps us operate the Services, maintain and improve their performance and utilization, develop new features, ensure security, and provide customer support. We also use this data to create aggregate analyses and business intelligence that inform our operations and decision-making.
Information We Receive from Third Parties
Third-Party Accounts: If you link our Services to a third-party account, we will receive information about that account, such as your authentication token, to authorize the linking. To limit the information shared, adjust your privacy settings on the third-party account.
Third-Party Partners: We may also receive publicly available information about you from third-party partners and combine it with our data.
- HOW WE USE INFORMATION
We use the collected information to:
- Provide, operate, and maintain our Services
- Improve, personalize, and expand our Services
- Understand and analyze how you use our Services
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through partners, for customer service, updates, and marketing
- Process transactions
- Send text messages and push notifications
- Prevent fraud
- Comply with legal requirements, enforce our Terms of Service, and protect our rights
- HOW WE SHARE INFORMATION
We may share information in the following ways:
- Vendors and Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as helping with our Services, marketing, and providing relevant information.
- Aggregate Information: We may share aggregated or de-identified information with partners.
- Third-Party Partners: We share information with third-party partners to receive additional public information about you.
- Professional Advisors: We may share personal information with professional advisors, such as lawyers, bankers, auditors, and insurers.
- Referral Programs: If you sign up through a referral, we may notify your referrer.
- Analytics: We use analytics providers like Google Analytics. Google offers privacy options for its Analytics cookies at http://www.google.com/policies/privacy/partners/.
- Business Transfers: Information may be disclosed during business transactions, such as mergers, acquisitions, or bankruptcy.
- Legal Requirements: We may share information to comply with legal obligations, enforce our policies, or protect our rights.
- With Your Consent: We may share information with your consent.
- LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
Our legal basis for processing personal information depends on the context and includes:
- Performing a contract with you
- Our legitimate interests, not overridden by your rights
- Your consent
- Compliance with legal obligations
- SECURITY
We use various security technologies and measures to protect your information. However, the internet cannot be guaranteed to be 100% secure.
- DATA RETENTION
We retain personal information as long as necessary for legitimate business needs, legal, tax, or accounting requirements. When no longer needed, we will delete or anonymize the information.
- ACCESS
Registered users can access certain Account information by logging in or contacting us at general@xterminatepro.com. Upon terminating your Account, some public activity may remain visible. We may verify your identity before updating or removing information.
- YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
EEA residents have the following rights:
- Access, correct, update, or delete personal information
- Object to processing, restrict processing, or request data portability
- Opt-out of marketing communications
- Withdraw consent
- Complain to a data protection authority
We respond to data protection rights requests in accordance with applicable laws.
- YOUR CHOICES
You can limit the information we collect by not registering. You can unsubscribe from promotional emails by following the instructions in the emails. Disabling cookies may limit some features of our Services.
- CHILDREN’S PRIVACY
We do not knowingly collect information from children under 13. If you learn that a child has provided us with personal information, contact us at general@xterminatepro.com.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy. Changes will be posted on our websites. Significant changes will be communicated via our Services, email, or other means.
- INTERNATIONAL DATA TRANSFERS
We may transfer personal information to other countries. We will protect this information as described in this Privacy Policy.
Contact Us
For questions or concerns about this Privacy Policy, email us at general@xterminatepro.com. For GDPR compliance, you can request our Data Protection Agreement (DPA) at the same email address.
The data controller of your personal information is XterminatePro.